The Lemon Index
2019
Complaints only. Too few sold to score: 9,942 in the U.S. in 2020 (sales source), under the 20,000 a fair per-car score needs. Owners filed 5 complaints in its first 3 years.
5 owner complaints, first 3 years 22 mpg combined, EPA
Similar cars, same year
Engines & versions
When problems show up
No complaints for this year listed a mileage, so we can't say when problems show up.
Questions to ask the seller
- Do all the headlights, taillights and turn signals work?
- Do all the lights, screens and power features work? Has the battery, alternator or any wiring been replaced?
- Do the seats adjust, heat and lock in place properly?
- Any steering noise, wander or power-steering warning? Has the steering rack or pump been replaced? (7 owners named a steering repair bill; the middle one was $3,000.)
From this year's own recalls, top problems, top repair bills and Chevy's repair notes. Recall repairs are free at any dealer.
How serious. Out of all 5 owner complaints filed so far (every year since it was sold, not just the first 3), owners reported:
“Average car” = what the same number of complaints would include at the rate across every model year we track. Owners report these themselves; NHTSA doesn't confirm the cause.
What owners complain about most. From owner complaints to the government.
Share of this year's owner complaints filed with NHTSA, not the share of cars that break. One complaint can name more than one area.
Transmission problems in every Chevrolet Impala year →
Check engine light on? Look up any code →
What repairs cost
Repair bills owners named in their complaints to the government (NHTSA), 2014–2020 Chevrolet Impala, in U.S. dollars.
- Electricalone repair bill$800–$1,500middle $1,100 · 28 owners named a bille.g. NHTSA complaints 11301723, 11390228, 11195850
- Steeringone repair bill$2,000–$3,000middle $3,000 · 7 owners named a bille.g. NHTSA complaints 11088554, 11307257, 11297991
Not enough reports yet for a number: Engine (4), Transmission (4), Airbags (3), Screen, radio & camera (2), 4x4 & axles (1), A/C & heat (1). We show a range once 5 owners name a bill.
Each range is the middle half of the bills owners wrote down (one repair, parts and labor as they said it), not a yearly or total cost. Owners who complain often had expensive repairs, so typical bills can be lower. Prices depend on the shop, the miles and where you live.
Fixes owners look up most.
From 200 YouTube videos · 21.6M views · 2014–2020 Chevrolet Impala
Prices people quote
- Price when new$37,0009 videos▶ Hear it
Most-watched topics
- Infotainment, battery & electrical907K views
Chevy Impala Battery Replacement & Installation 2014-2020 3.6L V6 2.5L ECOTEC LS LT LTZ PremierWorkingWithWimberley · 193K views · 8 videos - Heat, A/C & blend door292K views
How To Change A 2014 - 2020 Chevy Impala Cabin Air filter - Remove Replace Filter Location ChevroletPYR Automotive · 122K views · 4 videos - Transmission & shifter248K views
How to Release Shifter on Chevrolet Impala 2015 - 2019 | MyAirbagsMyAirbags · 114K views · 4 videos - Oil changes & service232K views
How To Change the Oil in a 2014-2020 Chevy Impala 3.6L V6 2.5L ECOTEC LT LTZ Premier Oil ResetWorkingWithWimberley · 115K views · 3 videos
Show 4 more
- Brakes & ABS152K views
Chevy Impala Front Brake Pad & Rotor Replacement 2014-2019 3.6L VVT V6 2.5L ECOTEC LS LT LTZ PremierWorkingWithWimberley · 61K views · 3 videos - Fuel pump, filter & tank102K views
How to change the fuel pump on a 2017 Chevrolet Impala MalibuShug Penn · 73K views · 2 videos - Intake, EGR & engine sensors100K views
2014 - 2019 Chevrolet Impala Outside Ambient Air Temperature Sensor ReplacementThomas Lavery - Just Learning by Doing · 100K views - No-start: theft light, key & ignition91K views
No Start Problem with a 2014 CHEVY IMPALA, No Crank at all...just Clicks...FixedPeter L · 60K views · 2 videos
Before you buy, watch
Chevrolet Impala 10th Gen 2014 to 2020 Frequent problems, defects, issues, recalls and complaints.HOWSTUFFINMYCARWORKS · 81K views
Chevy Impala 2014 problemsBoSS clips · 74K views
2014 Chevrolet Impala transmission electrical problemsOz Mechanics · 58K viewsViews show how many people looked up each fix, not how often it breaks. Videos belong to their creators; we link to them. The 2020 is the same generation.
Costs are the middle (median) of the dollar amounts people say out loud in these videos, so one wild number can't swing it. They aren't verified bills or sales; real prices depend on year, miles, condition and where you live. Tap Hear it to jump to the moment.
Recalls 0
No safety recalls on record.
Recall repairs are free at any dealer. A recall only matters if it's still open on that exact car, so check its VIN.
Canada? See recalls at Transport Canada
Every Chevrolet Impala recall, all years · All Chevrolet recalls
Crash test details
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| Chevrolet Impala 4 DR FWD | ★★★★★ | ★★★★★ | ★★★★★ | ★★★★☆ |
Fuel cost and engines
About $2,900 (USD) a year in fuel (EPA estimate at U.S. prices, 15,000 miles or 24,000 km a year). Engines: 3.6L 6-cyl.
Every Chevrolet Impala year. 2020 is highlighted. Lower is better.
Newest year first. Red = worse than average, gray = about average or too few complaints to score. #1, #2… = that year's YouTube rank among the 20 Chevrolet Impala years with enough videos (#1 = the year owners and reviewers talk about most positively). It is not a reliability rank.
Embed this chart
Put this chart on your site, blog or forum. Free, with the credit line built in; the 2020 bar is highlighted.
<iframe src="https://lemonindex.com/embed/cars/chevrolet-impala/?y=2020" title="Chevrolet Impala reliability by model year (The Lemon Index)" width="100%" height="675" style="border:0;max-width:720px" loading="lazy"></iframe><p style="font-size:13px;margin:4px 0 0">Data: <a href="https://lemonindex.com/cars/chevrolet-impala/2020/">Lemon Index</a> (2020 Chevrolet Impala reliability)</p>Quick answers
Is the 2020 Chevrolet Impala reliable?
We can't score it: only 9,942 were sold in the U.S. in 2020 (calendar-year sales), under the 20,000 we need for a fair per-car score. Owners filed 5 complaints with NHTSA in its first 3 years.
What are the most common 2020 Chevrolet Impala problems?
In owner complaints to the government, the parts named most are lights (20%), electrical (20%) and seats (20%). That is the share of complaints, not the share of cars that break.
How many recalls does the 2020 Chevrolet Impala have?
None: NHTSA has no safety recalls on record for it.
What gas mileage does the 2020 Chevrolet Impala get?
22 mpg combined, depending on the engine (EPA estimate).
Is the 2020 Chevrolet Impala safe?
NHTSA gave it 5 out of 5 stars overall in its best tested version. Ratings differ by body style, and the full table is on the advanced page.
Does the 2020 Chevrolet Impala have transmission problems?
Transmission and drivetrain issues aren't among its top 5 complaint areas.
How much does the 2020 Chevrolet Impala cost in fuel a year?
About $2,900 a year, by the EPA's current estimate.
What engines does the 2020 Chevrolet Impala have?
3.6L 6-cyl.
What Chevrolet Impala year is better than the 2020?
Nearby, the 2019 drew fewer owner complaints per car sold (about a quarter as many complaints as the average car).
The Lemon Index counts owner complaints filed with the U.S. government (NHTSA) in a car's first 3 years, per car sold, against the average car of the same model years (100 = average, lower is better). It measures complaints, not crash safety. A complaint is an owner's report, not a confirmed defect. How it works