The Lemon Index

All cars · Ram ProMaster · 2017

2017 Ram ProMaster. Advanced data.

The raw numbers: engines, recall campaign numbers, failure mileage and manufacturer communications.

Lemon Index81100 = average car
Complaints35NHTSA, first 3 years
Sold40,483U.S. model year
Per 100K sold86complaints
Complaint rank#6 of 8among the 8 scored Ram ProMaster model years (2015–2022); #1 = fewest complaints per car sold, not the YouTube rank

Failure mileage by system

Half of owners who gave a mileage reported the problem between 7,000 and 64,563 miles. Median 37,000, from 26 complaints with a mileage.

Mileage owners typed into their NHTSA complaint, all complaints for this model year. People report some problems late, so read it as a range.

Complaints by system

SystemShare of complaints
Electrical31%
Engine26%
Transmission & drivetrain26%
Lights14%
Brakes9%

One complaint can name more than one system, so shares can add to more than 100%.

Severity, all complaints

TotalCrashesFiresInjuriesDeathsTows
3511000

As reported by owners to NHTSA. Not verified.

Recall campaigns 10

  • 20V582000 Oct 2020 Power Train / Automatic Transmission / Lever And Linkage / Column Shift

    Defect. Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

    Risk. The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

    Remedy. Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.

  • 20V036000 Jan 2020 Power Train / Automatic Transmission / Lever And Linkage / Column Shift

    Defect. Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

    Risk. The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

    Remedy. Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

  • 19V818000 Nov 2019 Equipment / Appliance / Air Conditioner

    Defect. Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.

    Risk. An overheated fan motor increases the risk of a fire.

    Remedy. Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall

  • 19V333000 Apr 2019 Seats

    Defect. New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

    Risk. In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

    Remedy. New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

  • 19V313000 Apr 2019 Seats

    Defect. Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

    Risk. In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

    Remedy. MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.

  • 19V332000 Mar 2019 Seats

    Defect. Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

    Risk. In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

    Remedy. Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.

  • 17V824000 Dec 2017 Equipment

    Defect. Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable.

    Risk. If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

    Remedy. Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall i

  • 17V786000 Dec 2017 Equipment

    Defect. Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product i

    Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

    Remedy. Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

  • 17V273000 Apr 2017 Equipment / Other / Labels

    Defect. Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger advanced air bags when they are not. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

    Risk. The incorrect information may change how close the occupants position themselves to the air bags, increasing the risk of injury in the event of a crash.

    Remedy. Chrysler will notify owners, and dealers will correct the sun visor labels, the dashboard (hangtag) label, and the owner's manual and user guide information, free of charge. The recall began June 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T24.

  • 16V910000 Dec 2016 Air Bags / Frontal

    Defect. Chrysler (FCA US LLC) is recalling certain model year 2017 RAM ProMaster vehicles manufactured October 1, 2016, to December 7, 2016. The seat mounted side air bag inflator initiator may fail to ignite during a crash.

    Risk. If the air bag inflator initiator fails to ignite, the air bag will not deploy, increasing the risk of injury.

    Remedy. Chrysler will notify owners, and dealers will replace the seat mounted side air bags, free of charge. The recall began February 7, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S96.

Manufacturer communications 329

Ram filed 329 service communications for this car with NHTSA.

  • Integrated Center Stack If vehicle is found within 50 mile radius of the Detroit Metro area…
  • A/C Compressor This applies to 2015 and 2016 UF and PF
  • Hands Free Module - CTM ?

Crash ratings by version

VersionOverallFrontSideRollover
Ram Promaster City VAN 2WDnot ratednot ratednot ratednot rated

Safety equipment

Electronic stabilityForward collision warningLane departure warning
StandardNoNo

Engines and drivetrains 1

EngineTransmissionDriveCity / hwy / combinedFuelFuel cost/yr
2.4L 4-cylAuto 9-spdFWD21 / 28 / 24Regular$2,600

EPA test versions for this model year. Fuel cost is the EPA's current estimate, not the price in that year.

YouTube repair topics

200 videos about the 2014–2025 Ram ProMaster, 7.4M views.

TopicVideosViews
Windows, doors & mirrors5231K
Heat, A/C & blend door6154K
Infotainment, battery & electrical8132K
No-start: theft light, key & ignition3115K
Gauges, lights & wiring289K
Brakes & ABS242K
Timing chain & engine227K
Transmission & shifter124K

Nearby model years

YearLemon IndexComplaintsSoldTop system
2014–37–Electrical
20151514228,345Transmission & drivetrain
2016391640,440Lights
2017813540,483Electrical
2018381846,600Electrical
2019372156,409Transmission & drivetrain
2020291450,556Transmission & drivetrain

Sources: NHTSA complaints, recalls, investigations and manufacturer communications; EPA fuel economy data; YouTube video titles. Complaints are owner reports, not proof of a defect.

Updated · Free to use with credit: Source: The Lemon Index (lemonindex.com). Get the data

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