The Lemon Index

All cars · Toyota Highlander · 2021

2021 Toyota Highlander. Advanced data.

The raw numbers: engines, recall campaign numbers, failure mileage and manufacturer communications.

Lemon Index86100 = average car
Complaints220NHTSA, first 3 years
Sold264,128U.S. model year
Per 100K sold83complaints
Year rank#20 of 22#1 = fewest complaints

Engines and drivetrains 4

EngineTransmissionDriveCity / hwy / combinedFuelFuel cost/yr
2.5L 4-cyl hybridAuto (AV-S6)FWD36 / 35 / 36Regular$1,750
2.5L 4-cyl hybridAuto (AV-S6)AWD35 / 35 / 35Regular$1,800
3.5L 6-cylAuto (S8)FWD20 / 28 / 23Regular$2,700
3.5L 6-cylAuto (S8)AWD20 / 27 / 23Regular$2,700

EPA test versions for this model year. Fuel cost is the EPA's current estimate, not the price in that year.

Failure mileage by system

Half of owners who gave a mileage reported the problem between 2,000 and 58,000 miles. Median 27,100, from 51 complaints with a mileage.

SystemMedianMiddle halfComplaints
Transmission & drivetrain59,70054,500–69,10012
Body structure29,2008,500–51,20010
Airbags31,00023,000–53,0005
Fuel or ev drive system600300–1,8009

Mileage owners typed into their NHTSA complaint, all complaints for this model year. People report some problems late, so read it as a range.

Complaints by system

SystemShare of complaints
Brakes21%
Airbags13%
Body structure13%
Transmission & drivetrain13%
Fuel or ev drive system11%

One complaint can name more than one system, so shares can add to more than 100%.

Severity, all complaints

TotalCrashesFiresInjuriesDeathsTows
54616412010

As reported by owners to NHTSA. Not verified.

Recall campaigns 4

  • 26V128000 Mar 2026 Seats / Mid/Rear Assembly / Recliner

    Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.

    Risk. A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.

    Remedy. Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.

  • 24V452000 Jun 2024 Tires

    Defect. Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

    Risk. Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.

    Remedy. SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.

  • 23V865000 Dec 2023 Air Bags / Sensor / Occupant Classification

    Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

    Risk. An air bag that does not deploy during a crash increases the risk of injury.

    Remedy. Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Le

  • 23V720000 Oct 2023 Structure / Body / Bumpers

    Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

    Risk. A detached front bumper cover can become a road hazard, increasing the risk of a crash.

    Remedy. Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

Manufacturer communications 180

Toyota filed 180 service communications for this car with NHTSA.

  • Beginning with the 2021MY, Highlander models no longer have front underbody holes and…
  • A seam near the fuel inlet may not have been properly sealed during manufacturing

Crash ratings by version

VersionOverallFrontSideRollover
Toyota HIGHLANDER SUV AWD★★★★★★★★★☆★★★★★★★★★☆
Toyota HIGHLANDER SUV FWD★★★★★★★★★☆★★★★★★★★★☆
Toyota HIGHLANDER HYBRID SUV AWD★★★★★★★★★☆★★★★★★★★★☆
Toyota HIGHLANDER HYBRID SUV FWD★★★★★★★★★☆★★★★★★★★★☆

Safety equipment

Electronic stabilityForward collision warningLane departure warning
StandardStandardStandard

Nearby model years

YearLemon IndexComplaintsSoldTop system
201852128244,511Brakes
201972176239,438Fuel or ev drive system
20204794212,276Brakes
202186220264,128Brakes
202262173222,805Brakes
202385195169,543Body structure
2024424389,658Brakes

Sources: NHTSA complaints, recalls, investigations and manufacturer communications; EPA fuel economy data; YouTube video titles. Complaints are owner reports, not proof of a defect.

Updated

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