The Lemon Index

All cars · Chrysler Pacifica · 2021

2021 Chrysler Pacifica. Advanced data.

The raw numbers: engines, recall campaign numbers, failure mileage and manufacturer communications.

Lemon Index294100 = average car
Complaints279NHTSA, first 3 years
Sold98,323U.S. model year
Per 100K sold284complaints
Year rank#4 of 6#1 = fewest complaints

Engines and drivetrains 3

EngineTransmissionDriveCity / hwy / combinedFuelFuel cost/yr
3.6L 6-cylAuto 9-spdFWD19 / 28 / 22Regular$2,850
3.6L 6-cylAuto 9-spdAWD17 / 25 / 20Regular$3,100
3.6L 6-cyl plug-in hybridAuto (variable gear ratios)FWD29 / 30 / 30Regular$2,100

EPA test versions for this model year. Fuel cost is the EPA's current estimate, not the price in that year.

Failure mileage by system

Half of owners who gave a mileage reported the problem between 15,000 and 63,500 miles. Median 36,600, from 46 complaints with a mileage.

SystemMedianMiddle halfComplaints
Electrical27,90012,000–40,20016
Engine22,0004,400–45,20012
Transmission & drivetrain30,0001,000–45,0007
Backup camera41,00015,000–65,00011
Hybrid system27,90012,800–33,5008

Mileage owners typed into their NHTSA complaint, all complaints for this model year. People report some problems late, so read it as a range.

Complaints by system

SystemShare of complaints
Electrical46%
Engine44%
Transmission & drivetrain37%
Fuel or ev drive system23%
Backup camera8%

One complaint can name more than one system, so shares can add to more than 100%.

Severity, all complaints

TotalCrashesFiresInjuriesDeathsTows
4011118013

As reported by owners to NHTSA. Not verified.

Recall campaigns 7

  • 26V362000 Jun 2026 Electrical System / Propulsion System / Traction Battery

    Defect. Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.

    Risk. A vehicle fire increases the risk of injury.

    Remedy. Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026.

  • 25V876000 Dec 2025 Equipment Adaptive/Mobility / Wheelchair Restraints/Securement / Latch/Anchor /

    Defect. Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

    Risk. An unsecured wheelchair can move during transit, increasing the risk of injury.

    Remedy. Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

  • 25V877000 Dec 2025 Equipment Adaptive/Mobility / Wheelchair Restraints/Securement / Latch/Anchor /

    Defect. Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.

    Risk. An unsecured wheelchair can move during transit, increasing the risk of injury.

    Remedy. Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.

  • 24V793000 Oct 2024 Air Bags / Side/Window / Curtain

    Defect. Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

    Risk. An air bag that does not deploy during a crash increases the risk of injury.

    Remedy. Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

  • 24V436000 Jun 2024 Back Over Prevention / Sensing System / Camera

    Defect. Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    Risk. A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

    Remedy. Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

  • 23V010000 Jan 2023 Electrical System / Wiring / Connectors/Plugs/Receptacles

    Defect. Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

    Risk. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

    Remedy. Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA b

  • 22V181000 Mar 2022 Seats / Mid/Rear Assembly

    Defect. Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

    Risk. An unsecured seat increases the risk of injury in a crash.

    Remedy. Dealers will inspect and, if necessary, replace the second-row seat cushion frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z22.

NHTSA investigations

StatusSubjectOpenedClosed
OpenLoss of motive power due to an internal wiring connector short.2024–
ClosedTransmission fault leading to loss of motive power20222024

Manufacturer communications 700

Chrysler filed 700 service communications for this car with NHTSA.

  • Power Window Regulator or Motor Owners may complain that the Driver and or Passenger Windows…
  • Check Engine Light On, U0422-00 Implausible Data Received From Body Control Module Is Active…
  • Multiple Electrical Issues, No Start No Crank, Battery Lamp On, Power Sliding Doors, Power…

Crash ratings by version

VersionOverallFrontSideRollover
Chrysler Pacifica VAN AWDnot rated★★★★★★★★★★not rated
Chrysler Pacifica VAN FWD★★★★★★★★★★★★★★★★★★★☆
Chrysler Pacifica Hybrid VAN FWD★★★★★★★★★☆★★★★★★★★★☆

Safety equipment

Electronic stabilityForward collision warningLane departure warning
StandardNoNo

Nearby model years

YearLemon IndexComplaintsSoldTop system
2018300424118,322Electrical
201913113997,705Electrical
202011410093,802Engine
202129427998,323Electrical
202222527298,624Engine
2023136195120,554Engine
20247173119,389Transmission & drivetrain

Sources: NHTSA complaints, recalls, investigations and manufacturer communications; EPA fuel economy data; YouTube video titles. Complaints are owner reports, not proof of a defect.

Updated

Free to use with credit: Source: The Lemon Index (lemonindex.com). Get the data