The Lemon Index2020 Chrysler Pacifica.
The 2020 Chrysler Pacifica is about average by owner complaints: 100 complaints in its first 3 years and a Lemon Index of 114, where 100 is the average car. Owners complain most about engine, it has 6 recalls, and it gets 20 to 30 mpg combined. It's the best Chrysler Pacifica year we track.
About average. 1.1× the average car's complaints.
Worst year 2017
Before you buy. What matters most for this car.
How serious. Out of 229 owner complaints, owners reported:
Every Chrysler Pacifica year. 2020 is highlighted. Lower is better.
What owners complain about most. From owner complaints to the government.
Share of this year's owner complaints filed with NHTSA, not the share of cars that break. One complaint can name more than one area.
When owners reported problems. From owner complaints to the government.
Most owners who filed a complaint with NHTSA had 2K to 57K miles on the car (37 complaints listed the miles). This shows when people who had a problem reported it, not the odds that your car will have it.
Recalls 6
- electrical 2026
The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
- equipment adaptive/mobility 2025
Please refer to Rollx's recall report for specific model year information.
- airbags 2024
An improperly secured connector for the side curtain air bags may prevent the air bags from deploying.
Show all 6 recalls
- hybrid propulsion system 2024
The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- electrical 2023
An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
- back over prevention 2020
A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse.
Recall repairs are free at any dealer. A recall only matters if it's still open on that exact car, so check its VIN.
Problems Chrysler told dealers about
Chrysler sent dealers 575 repair notes for this car. The ones about its biggest problems:
- SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals
- Intelligent Battery Sensor-IBS Installation, Battery Charging Message, Start Stop Charging…
- CEL (Check Engine Lamp) Illuminates, Recent PCM Replace Or Flash Update Performed, DTC P057B…
Ask a seller or mechanic if these were done. Some are free under warranty or a special program.
Government investigations
- OpenLoss of motive power due to an internal wiring connector short.2024
- ClosedTransmission fault leading to loss of motive power2022–2024
NHTSA looks into a problem when enough owners report it. Many end in a recall.
Safety
Crash test details
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| Chrysler Pacifica VAN AWD | not rated | ★★★★★ | ★★★★★ | not rated |
| Chrysler Pacifica VAN FWD | ★★★★★ | ★★★★★ | ★★★★★ | ★★★★☆ |
| Chrysler Pacifica Hybrid VAN FWD | ★★★★★ | ★★★★☆ | ★★★★★ | ★★★★☆ |
Fuel cost and engines
About $2150–3200 a year in fuel (EPA estimate). Engines: 3.6L 6-cyl.
In owners' words
Has stalled on freeway twice now. All check engine lights come on, car goes into limp mode then stalls. Will not allow moving from park into drive. Has left us stranded 3 times. Chrysler including dealers not helpful.
2020 Chrysler Pacifica owner · NHTSA complaint 11486475
More owner reports
The car alerted me that it would shut off while driving down the highway at 65 mph. It had 65 mile range on gas. Gas pedal was unresponsive and I coasted to a stop. Car would restart but gas pedal would not make the van go.
NHTSA complaint 11488133
When pulling up to a stop light the car shuttered and shifted into park and engaged the parking brake with no warning. Then it said safe hold temporarily disabled as well as the auto start stop light on the dash came on
NHTSA complaint 11525572
Quick answers
Is the 2020 Chrysler Pacifica reliable?
About average by government complaints. It drew 1.1× the average car's complaints filed with NHTSA in its first 3 years, per car sold (Lemon Index 114; 100 is average, lower is better). The best Chrysler Pacifica year by this measure since 2010 is 2025.
What are the most common 2020 Chrysler Pacifica problems?
In owner complaints to the government, the parts named most are engine (38%), electrical (37%) and transmission & drivetrain (29%). That is the share of complaints, not the share of cars that break.
How many recalls does the 2020 Chrysler Pacifica have?
6 safety recalls (latest: electrical). Recall repairs are free at any dealer; check a specific car's VIN at nhtsa.gov/recalls.
What gas mileage does the 2020 Chrysler Pacifica get?
20 to 30 mpg combined, depending on the engine (EPA estimate).
Is the 2020 Chrysler Pacifica safe?
NHTSA gave it 5 out of 5 stars overall in its best tested version. Ratings differ by body style, and the full table is on the advanced page.
At what mileage do 2020 Chrysler Pacifica problems start?
Half of the owners who gave a mileage reported the problem between 2,900 and 57,500 miles. The middle report was at 33,000 miles, from 37 complaints.
Does the 2020 Chrysler Pacifica have transmission problems?
Transmission and drivetrain issues make up 29% of its owner complaints.
How much does the 2020 Chrysler Pacifica cost in fuel a year?
About $2150 to $3200 a year, by the EPA's current estimate.
What engines does the 2020 Chrysler Pacifica have?
3.6L 6-cyl.
Lemon Index = safety complaints filed with the U.S. government (NHTSA) in a car's first 3 years, per car sold, against the average car of the same model year. 100 is average; lower is better. A complaint is an owner's report, not a confirmed defect. How it works