The Lemon Index2020 Jeep Cherokee.
The 2020 Jeep Cherokee is better than average by owner complaints: 80 complaints in its first 3 years and a Lemon Index of 58, where 100 is the average car. Owners complain most about transmission & drivetrain, it has 3 recalls, and it gets 21 to 26 mpg combined. The best Jeep Cherokee year is 2022.
Before you buy. What matters most for this car.
Fixes owners look up most.
From 100 YouTube videos about the 2014–2023 Jeep Cherokee, 27.6M views. The 2020 is the same generation.
- Infotainment, battery & electrical927K views
2014 - 2021 Jeep Grand Cherokee Key Fob Not Detected - How To Start With Dead, Bad Key Fob BatteryPYR Automotive · 349K views · 5 videos - Oil changes & service492K views
How to reset the oil life on a 2014 Jeep CherokeeJimthecarguy · 492K views - Driveshaft, axles & 4x4469K views
👉 2019 Jeep Grand Cherokee HIGH ALTITUDE 4X4 - Ultimate In-Depth Look in 4KMikesCarInfo · 221K views · 3 videos - Gauges, lights & wiring408K views
2019 jeep cherokee maintenance light resetOil Light Reset · 235K views · 2 videos
Show 4 more
- Heat, A/C & blend door361K views
How to Replace HVAC Blend Door Actuator 2011-2021 Jeep Grand CherokeeTRQ · 127K views · 3 videos - Spark plugs & ignition coils327K views
How to Replace Spark Plugs 2011-2021 Jeep Grand Cherokee 3.6L V6TRQ · 181K views · 2 videos - Transmission & shifter245K views
2015-2018 Jeep Cherokee U1465 and P1C86-1D Shifter PRDNL BezelMotorCity Mechanic · 128K views · 2 videos - Fuel pump, filter & tank181K views
How to Replace the fuel pump on the Jeep Cherokee 2014 to 2019Haynes Manuals · 181K views
Before you buy, watch
Should You Buy a 2023 Jeep Grand Cherokee? Thorough Review By A MechanicThe Car Care Nut Reviews · 519K views
Jeep Grand Cherokee Common Problems - 2011-2022 WK2Kurt of Trades · 497K views
Top 5 Problems Jeep Grand Cherokee 2011-2021 4th Generation1A Auto: Repair Tips & Secrets Only Mechanics Know · 472K viewsViews show how many people looked up each fix, not how often it breaks. Videos belong to their creators; we link to them.
How serious. Out of 325 owner complaints, owners reported:
Every Jeep Cherokee year. 2020 is highlighted. Lower is better.
What owners complain about most. From owner complaints to the government.
Share of this year's owner complaints filed with NHTSA, not the share of cars that break. One complaint can name more than one area.
When owners reported problems. From owner complaints to the government.
Most owners who filed a complaint with NHTSA had 10K to 73K miles on the car (94 complaints listed the miles). This shows when people who had a problem reported it, not the odds that your car will have it.
- transmission & drivetrain complaints mostly came at 48K–79K miles
Recalls 3
- transmission & drivetrain 2026
The power transfer unit (PTU) may fail.
- back over prevention 2020
A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse.
- steering 2019
The steering rack gear may break, possibly causing a loss of steering control.
Recall repairs are free at any dealer. A recall only matters if it's still open on that exact car, so check its VIN.
Problems Jeep told dealers about
Jeep sent dealers 388 repair notes for this car. The ones about its biggest problems:
- SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals
- Camshaft Whining Noise This bulletin involves replacing the camshaft
- Intelligent Battery Sensor-IBS Installation, Battery Charging Message, Start Stop Charging…
Ask a seller or mechanic if these were done. Some are free under warranty or a special program.
Safety
Crash test details
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| Jeep Cherokee SUV 4WD | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ |
| Jeep Cherokee SUV FWD | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ |
Fuel cost and engines
About $2450–3050 a year in fuel (EPA estimate). Engines: 2.0L 4-cyl, 2.4L 4-cyl, 3.2L 6-cyl.
In owners' words
While driving under normal dry conditions service parking brake,abs,esc active warning light and check engine light come on. Front brakes pulsate also
2020 Jeep Cherokee owner · NHTSA complaint 11364010
More owner reports
Vehicle sos call locks the entertainment system and will not call sos nor disconnect. No radio available. Has occurred multiple times. The uconnect had serious electrical issues.
NHTSA complaint 11384639
Quick answers
Is the 2020 Jeep Cherokee reliable?
Yes, better than average by government complaints. It drew 1.7× fewer complaints than average filed with NHTSA in its first 3 years, per car sold (Lemon Index 58; 100 is average, lower is better). The best Jeep Cherokee year by this measure is 2022.
What are the most common 2020 Jeep Cherokee problems?
In owner complaints to the government, the parts named most are transmission & drivetrain (29%), electrical (24%) and engine (20%). That is the share of complaints, not the share of cars that break.
How many recalls does the 2020 Jeep Cherokee have?
3 safety recalls (latest: transmission & drivetrain). Recall repairs are free at any dealer; check a specific car's VIN at nhtsa.gov/recalls.
What gas mileage does the 2020 Jeep Cherokee get?
21 to 26 mpg combined, depending on the engine (EPA estimate).
Is the 2020 Jeep Cherokee safe?
NHTSA gave it 4 out of 5 stars overall in its best tested version. Ratings differ by body style, and the full table is on the advanced page.
At what mileage do 2020 Jeep Cherokee problems start?
Half of the owners who gave a mileage reported the problem between 10,800 and 73,000 miles. The middle report was at 50,000 miles, from 94 complaints.
Does the 2020 Jeep Cherokee have transmission problems?
Transmission and drivetrain issues make up 29% of its owner complaints.
How much does the 2020 Jeep Cherokee cost in fuel a year?
About $2450 to $3050 a year, by the EPA's current estimate.
What engines does the 2020 Jeep Cherokee have?
2.0L 4-cyl, 2.4L 4-cyl, 3.2L 6-cyl.
What Jeep Cherokee year is better than the 2020?
By owner complaints per car sold, the best recent years are 2022, 2020 and 2021.
Lemon Index = safety complaints filed with the U.S. government (NHTSA) in a car's first 3 years, per car sold, against the average car of the same model year. 100 is average; lower is better. A complaint is an owner's report, not a confirmed defect. How it works